Hundreds of businesses have contacted a Shropshire insurance broker after the company introduced a new 24-hour online system.
Henshalls in Newport and Shrewsbury invested heavily in new technology to create a software system that enables both existing and new clients to request online quotations day and night.
And in just a few weeks since the launch, the company has seen hundreds of new enquiries as businesses rush to make the most of the flexible new “quote and buy” facility.
Director Mark Freeman said: “We’ve received a real surge in enquiries since we launched our new service which is particularly geared towards helping smaller businesses to find the insurance cover that specifically suits their needs.
“The greatest level of interest has been from hair salons across the county and beyond with over 600 enquiries since the launch, closely followed by clients interested in landlord and property cover – almost 500 in that sector alone.
“It’s clear that there’s a real demand for this kind of system with more and more businesses looking for online access to professional services, and we are constantly tweaking the system to ensure our clients receive the very best advice and support at all times.
“The new system means we have actually been able to offer small business owners the best of both worlds by speaking to them about their online application and advising them on the cover they need.”
Thanks to the system, all client data entry, quotations, and customer service records are now collated into one database, which has streamlined the Henshalls system to make it smoother and more time-efficient for both clients and insurers.
Henshalls has also invested in the development and installation of a real-time chat facility and a Smartphone app to run alongside the new software to allow clients to access their documents and information online.
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