Making a complaint about Shropshire Live

Shropshire Live adheres to provide quality news and entertainment for Shropshire, if you have seen an error or something that is not correct, then in the first instance please contact us so we can make a correction – as we are an online-only publisher, most corrections can be made instantly.

You can email us at: interact@shropshirelive.com or call 01743 818 095 in working hours.

However, if you have a complaint that you feel may be a breach of press standards, then the following details will help you make an official complaint.

We can look into complaints about items we have published which are in our control.

We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code. https://www.impress.press/standards/.

Making a complaint

We can only deal with your complaint if you are:

  • Personally and directly affected by an alleged breach of the Code
  • A representative group affected by an alleged breach of the Code, where there is public interest in your complaint
  • A third party seeking to ensure the accuracy of published information

We are also regulated by IMPRESS, but initial complaints must be made to us at shropshire Live in writing at the following address:
e-mail: complaints@shropshirelive.com
Telephone: 01743 818 095
Address: Shropshire Live LLP, 6 Frodesley, Dorrington, Shrewsbury, SY5 7HA

Please provide all contact details in your correspondence including full name, organisation (if applicable), address, telephone and email. Please also include details of the complaint, the article title and preferable URL.

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our Independent regulator IMPRESS at the following address:

IMPRESS: The Independent Monitor for the Press CIC
16-18 New Bridge Street,
London,
EC4V 6AG

Tel: 020 3325 4281
Email: complaints@impressreg.org.uk
Visit: www.impress.press

Regulated by IMPRESS: The Independent Monitor for the Press CIC