Inspection report hails ‘Outstanding’ staff at RJAH

The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) has been rated as ‘Good’ overall by the Care Quality Commission (CQC) and ‘Outstanding’ for caring – in an inspection report published today.

Inspectors took a forensic look at all of the Oswestry-based Trust’s core services during the inspection in November last year, and followed that up with a leadership check in December called a Well Led Review – for which the Trust was also rated ‘Good’.

The CQC rates services by classifying them as Outstanding, Good, Requires Improvement or Inadequate against five criteria to determine whether services are safe, effective, caring responsive and well-led.

And the findings published today show significant improvement for the specialist orthopaedic hospital, which was rated ‘Requires Improvement’ when its last inspection was published in March 2016. The Trust’s rating for patient safety rating has also increased to ‘Good’.

The report reserves special praise for the overall outstanding care that was observed, noting that “staff exceeded the expectations of patients and family members in their passion for patient care.”

It adds that “staff worked in a creative and innovative manner to provide exceptional, strong and caring emotional support that exceeded patients’ expectations to minimise their distress.”

Examples of outstanding practice were observed in medical care, children and young people services and diagnostic imaging.

Mark Brandreth, Chief Executive at RJAH, said: “I am delighted for our fantastic staff, who really deserve to receive a CQC Report like this.

“It is rich in detail about the many examples of outstanding practice that the inspectors observed during their time with us, and it made me so proud to read it. I truly believe they are the best staff in the NHS.

“The Trust has come a long way in a short period of time. We recognised the issues that saw us rated as ‘Requires Improvement’ three years ago, and have worked hard to address them. It is wonderful that this has now been recognised by the CQC.

“We will not sit back and rest on our laurels with this report. I know that all our people will want to keep going with our journey of improvement. We aspire to deliver world class patient care, and we will continue on that path.”

Bev Tabernacle, Director of Nursing, added: “It makes me so proud to read this report and see the work we have all done together being recognised by our inspectors. It reflects what our own patients have been consistently telling us.

“We have focused on how we monitor quality standards of patient care, through a process called Sustaining Quality Through Assessment and Review (STAR), and developed processes to make sure we are an organisation that really learns from incidents.

“It is also so pleasing that inspectors have recognised how our staff have consistently involved and empowered patients and those close to them as active partners in their care and treatment.

“It also gives us areas of improvement, and we recognise those. We have already begun to address them to ensure we continue to grow and thrive.”

Frank Collins, Chair of the Trust, said: “This is an exceptional report which really captures the improvements we have made over the last three years, and the positive impact that is having on the care of our patients.

“I would like to offer my congratulations to all of our staff for their hard work and enthusiasm. I would also like to thank my fellow Non-Executive Directors, as well as the Executive Team, for the leadership they have shown.”

Supporting Shropshire Live...
Shropshire Live
Shropshire Live has been providing Shropshire with independent news and entertainment since 2009. Send us your news to or call 01743 818 095. For advertising information call Fiona on 01743 816 817.

Featured Article

Make Mum’s Day with a little helping hand from Shrewsbury Shopping

This Mother’s Day, Shrewsbury Shopping are showing their appreciation for Shropshire Mums, with lots of free fun and a little free gift in the approach to Mother’s Day.
- Advertisement -
The reptile named Hagrid - after the Harry Potter character - is now in the care of the animal welfare charity. Photo: RSPCA

RSPCA appeal after bearded dragon is found dumped in a shoebox in Telford

The RSPCA has launched an investigation to find the person responsible for dumping a bearded dragon at the side of a road in Telford.
Falling Sands Viaduct

SVR ‘helping hands for Falling Sands’ fundraising appeal raises £397,000

The Severn Valley Railway is celebrating the news that it has hit the £397,000 target for its Falling Sands Viaduct appeal.
Improvement works are taking place on Town Walls. Photo: Chris Pritchard

Improvement work sees temporary closure of Town Walls in Shrewsbury

Town Walls in Shrewsbury is closed to through traffic from today until next Wednesday as part of improvement works.
Josh Andrady

Shropshire school pupil bats his way to tour of India

A Shropshire pupil is continuing to bowl over cricketing experts with his talents - as he was selected to tour India as part of an academy programme.

Match Report: Shrewsbury Town 2 – 1 Wycombe Wanderers

Shrewsbury Town seal three points in dramatic fashion as they leave it late to ease the pressure on Sam Ricketts.

Match Preview: Shrewsbury Town V Wycombe Wanderers

Shrewsbury Town will be aiming to avoid a third straight defeat when they face out of sorts Wycombe Wanderers.
- Advertisement -
Gareth Hughes from the Shropshire branch of ActionCOACH with Rob Griffiths and James Minor from Red Recruitment Solutions

Recruitment specialists and business coach form partnership

Red Recruitment Solutions and ActionCOACH have formed a partnership to offer and provide a wider range of services to their clients.
Simon Charles who has re-joined the Furrows team

Simon returns to Furrows in Shrewsbury

A Shropshire man has returned to where his sales career in the motor industry began 25 years ago.
The Oswestry Commercial Property Team - Charlotte Hammersley, Ed Nutting, Alan Gittins and Tania McGee

Lanyon Bowdler makes changes to Oswestry office

Lanyon Bowdler has welcomed two new team members to its commercial and agricultural property team in the Oswestry office.
Maggie Kennerley, a Transformation Midwife from Shropshire, who is taking part in the Velo Birmingham & Midlands to raise money for Cure Leukaemia

Baschurch Rollers cycling for Cure Leukaemia at Velo

A health professional from Shropshire will be marking International Nurses Day by cycling 100 miles for Cure Leukaemia.
Art Historian, Sarah Gathercole, Qube Arts Officer, Charlotte Jackson, Volunteer, Jan Hedger and Qube Arts Development Officer, Vanessa Baldry

Volunteer’s exhibition honours Oswestry’s Homefront Heroines

A multimedia exhibition celebrating the role of local women during the First World War opens on March 14 at Qube Gallery in Oswestry.
Image shows Dudmaston Hall in springtime. Photo: Jean-Pierre Camm

Dudmaston opens its gates for a brand new season

Spring has sprung at Dudmaston, a local National Trust property near Bridgnorth.
- Advertisement -
Jonathan Agnew is heading to Theatre Severn in April. Photo: Dani Maimone

An Evening with Aggers at Theatre Severn

Jonathan Agnew MBE is heading to Theatre Severn in Shrewsbury with his successful Evening With Aggers show in April.

Shrewsbury Beatles Weekend to celebrate the Fab Four

Shrewsbury will be celebrating all things Fab Four with the Shrewsbury Beatles Weekend this September.

Make Mum’s Day with a little helping hand from Shrewsbury Shopping

This Mother’s Day, Shrewsbury Shopping are showing their appreciation for Shropshire Mums, with lots of free fun and a little free gift in the approach to Mother’s Day.
Whitchurch Food and Drink Festival takes place in April

Festival team to help boost Whitchurch Food and Drink event

Shropshire Festivals is to play a major role in this year’s Whitchurch Food and Drink Festival, organisers have revealed.
The Shrewsbury Cup is made from foamed polypropylene and used over and over again before being recycled

Shrewsbury gets a coffee buzz from a deposit-return cup scheme

Shrewsbury will be one of the first places in the UK to have a town-wide, deposit-return scheme for reusable takeaway cups to help cut waste and promote sustainability.
Pat Parkes, Owner of Shropshire Ice Cream

The Shropshire Ice Cream Company to launch vegan range

The Shropshire Ice Cream company are expanding their range to include a vegan offering.

Featured Article

- Advertisment -


broken clouds
7.4 ° C
8.3 °
6.7 °
93 %
75 %
11 °
15 °
14 °
11 °
6 °
- Advertisment -
- Advertisment -

Latest Articles

- Advertisment -